Refund Policy

We strive to ensure your complete satisfaction with every purchase. Below is our transparent refund policy to clarify the process and terms for returns and refunds.

Eligibility & Return Period

  • You may initiate a return within 60 days from the date of delivery for most items.
  • To be eligible for a refund, returned items must be in unused condition with original packaging, tags, and all accessories intact.
  • Certain items (e.g., personalized products, opened hygiene goods) may be excluded from returns due to hygiene or customization reasons — details are specified on individual product pages.

Return & Refund Process

  1. Submit a return request through our website or contact customer support with your order number and reason for return.
  2. After your request is approved, follow the provided instructions to ship the item back.
  3. Once we receive and inspect the returned item (to confirm it meets eligibility requirements), we will process your refund within 5–10 business days.

Refund Details

  • All refunds are issued in USD (United States Dollars).
  • Refunds will be credited back to your original payment method (e.g., credit card, PayPal) without additional fees.
  • The refund amount equals the actual purchase price of the item, excluding any non-refundable service fees (if applicable).

Important Notes

  • For returns due to product defects, damage, or incorrect shipment, we will cover the return shipping costs.
  • For returns based on personal preference, the return shipping fee is the responsibility of the customer.
  • Refund processing times may vary slightly depending on your payment provider’s processing rules — you will receive a confirmation email once the refund is issued.

If you have questions about the return or refund process, feel free to reach out to our customer support team for assistance.